FAQ

  • FAQ

Frequently Asked Questions

Q:?Do you accept credit card to pay for the room rate?
A:
?The proeprty does not accept any credit card and please pay by Japanese cash upon arrival.

Q:?Can I leave my luggage at your hotel before and after my stay?
A:?
There is no problem to leave luggage before check in time and after check out.And we also have services provided with surcharges at Odawara Station and Hakoneyumoto Station.

Odawara Station: http://www.hakone-tozanbus.co.jp/english/pdf/carry.pdf">http://www.hakone-tozanbus.co.jp/carry/
Hakoneyumoto Station: >http://www.hakone-tozanbus.co.jp/carry/

Q:?How much do I pay for the private hot spring bath?
A:?
You can only make a reservation upon check in at the front desk subject to availability.
KAGUYA: 45 minutes / 2 persons / 3,000 JPY
KIN-GYO & MEDAKA:  45 minutes / 2 persons / 2,000 JPY

Q:?Is your language support for English and Chinese 24 hours available?
A:
?Our language support is only for 08:30am~21:00pm. Feel free to ask within the hours.

Q:?How much is for Japanese massage and aromatherapy?
A:?

?Japanese massage (Full-body)
40 minutes 4,500 JPY
60 minutes 6,700 JPY
?Aromatherapy (Body, Facial etc.)
40 minutes 9,000 JPY
60 minutes 11,800 JPY

Q:?Is there any instructure that I need to follow to fit in Japanese culture?
A:?
We will handover a simple guideline upon check in regarding how to fully enjoy Japanese style hotel.

Q:?Can I have dinner in my yukata(Japanese bathrope)?
A:
?Whole building of the property including restaurant allows you walk around in your yukata.

Q:?Is there any convenience store around your property?
A:?
LAWSON, within 1 minutes' walk; 7-11, within 10 minutes' walk. Please check "DESTINATION GUIDE" tab on the left.