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FAQ

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Frequently Asked Questions

Q: Do you accept credit card to pay for the room rate?
A:
 The proeprty does not accept any credit card and please pay by Japanese cash upon arrival.

Q: Can I leave my luggage at your hotel before and after my stay?
A: 
There is no problem to leave luggage before check in time and after check out.And we also have services provided with surcharges at Odawara Station and Hakoneyumoto Station.

Odawara Station: [url]http://www.harune-odawara.com/information-center/[/url]
Hakoneyumoto Station: http://www.hakone-tozanbus.co.jp/carry/

Q: How much do I pay for the private hot spring bath?
A: 
You can only make a reservation upon check in at the front desk subject to availability.
KAGUYA: 45 minutes / 2 persons / 3,000 JPY
KIN-GYO & MEDAKA:  45 minutes / 2 persons / 2,000 JPY

Q: Is your language support for English and Chinese 24 hours available?
A:
 Our language support is only for 08:30am~21:00pm. Feel free to ask within the hours.

Q: How much is for Japanese massage and aromatherapy?
A: 

■Japanese massage (Full-body)
40 minutes 4,500 JPY
60 minutes 6,700 JPY
■Aromatherapy (Body, Facial etc.)
40 minutes 9,000 JPY
60 minutes 11,800 JPY

Q: Is there any instructure that I need to follow to fit in Japanese culture?
A: 
We will handover a simple guideline upon check in regarding how to fully enjoy Japanese style hotel.

Q: Can I have dinner in my yukata(Japanese bathrope)?
A:
 Whole building of the property including restaurant allows you walk around in your yukata.

Q: Is there any convenience store around your property?
A: 
LAWSON, within 1 minutes' walk; 7-11, within 10 minutes' walk. Please check "DESTINATION GUIDE" tab on the left.