• FAQ

Frequently Asked Questions

Q:?Do you accept credit card to pay for the room rate?
?The proeprty does not accept any credit card and please pay by Japanese cash upon arrival.

Q:?Can I leave my luggage at your hotel before and after my stay?
There is no problem to leave luggage before check in time and after check out.And we also have services provided with surcharges at Odawara Station and Hakoneyumoto Station.

Odawara Station: http://www.hakone-tozanbus.co.jp/english/pdf/carry.pdf">http://www.hakone-tozanbus.co.jp/carry/
Hakoneyumoto Station: >http://www.hakone-tozanbus.co.jp/carry/

Q:?How much do I pay for the private hot spring bath?
You can only make a reservation upon check in at the front desk subject to availability.
KAGUYA: 45 minutes / 2 persons / 3,000 JPY
KIN-GYO & MEDAKA:  45 minutes / 2 persons / 2,000 JPY

Q:?Is your language support for English and Chinese 24 hours available?
?Our language support is only for 08:30am~21:00pm. Feel free to ask within the hours.

Q:?How much is for Japanese massage and aromatherapy?

?Japanese massage (Full-body)
40 minutes 4,500 JPY
60 minutes 6,700 JPY
?Aromatherapy (Body, Facial etc.)
40 minutes 9,000 JPY
60 minutes 11,800 JPY

Q:?Is there any instructure that I need to follow to fit in Japanese culture?
We will handover a simple guideline upon check in regarding how to fully enjoy Japanese style hotel.

Q:?Can I have dinner in my yukata(Japanese bathrope)?
?Whole building of the property including restaurant allows you walk around in your yukata.

Q:?Is there any convenience store around your property?
LAWSON, within 1 minutes' walk; 7-11, within 10 minutes' walk. Please check "DESTINATION GUIDE" tab on the left.