FAQ

FAQ

Q: Can I use a credit card for payment? 

A: You can not use credit cards of 5,000 yen or less.
Please pay in Japanese yen.

Q: Can I leave my luggage before / after my stay?
A: We
can store your luggage within our hotel even before check-in and after check-out. Please tell us.

From Hakone Yumoto Station the hotel has the following services.

http://www.hakone-tozanbus.co.jp/carry/

Q: How to book a reserved open-air bath and how much is it?
A:
The reservation method for private charter open-air bath is a reservation at check-in on that day.
You can not make a reservation by telephone.
Kaguya is ¥ 3,000 for 2 minutes in 45 minutes
Goldfish · Meida 45 minutes for 2 people · 2,000 yen

Q: Are there restrictions on the response times for English and Chinese?
A: The
staff we can deal with is from 8:30 AM to 21 PM.
When there is a question, I need your help within the time.

Q: Japanes Massage · Aroma Treatment Use / Charge
A:

■ Massage (whole body)
40 minutes 4,500 yen
60 minutes 6,700 yen

■ Aroma Treatment (Body, Facial, etc.)
40 minutes 9,000 yen
60 minutes 11,800 yen

Q: Please tell me how to use the Japanese inn.
A:
There is a pictured guide in the information in the room.

Q: Is it okay if I go to a meal in a yukata robe?
A:
You can use all the yukata in the hall including the meal.

Q: Are there convenience stores nearby?
A:
Lawson (1 minute on foot) · Seven Eleven (10 minutes on foot)