FAQ

FAQ

Q: Can I use a credit card for payment?

A: You cannot use a credit card of less than 5,000 yen.

Please pay in Japanese yen.

Q: Can I store my luggage before and after my stay?
A:
You can keep your luggage in the hotel before check-in and after check-out. Please tell us.

From Hakone Yumoto Station, this hotel has the following services.

http://www.hakone-tozanbus.co.jp/carry/

Q: How to reserve and reserve a private open-air bath?
A:
The reservation method for the private open-air bath is the reservation at the time of check-in on the day.
Reservations cannot be made over the phone.
Kaguya is 3,000 yen for 45 minutes for 2 people. Goldfish and Medaka is 2,000 yen for 45 minutes for 2 people.

Q: Is there a time limit for English and Chinese?
A:
Staff available from 8:30 am to 21:00 pm.
If you have any questions, please within the time.

Q: Usage and price of Japanese massage / aroma treatment

■ Massage (whole body)
40 minutes 4,600 yen
60 minutes 6,700 yen

■ Aroma treatment (body facial, etc.)
40 minutes from 9,200 yen
60 minutes 10,400 yen ~

Q: Please tell me how to use a Japanese inn.
A:
There is a picture guide in the room information.

Q: Is it okay to go to a restaurant with a yukata?
A:
You can use the yukata in the whole building including the restaurant.

Q: Is there a convenience store nearby?
A:
Lawson (1 minute walk) / Seven-Eleven (10 minute walk)