Q: Can I use a credit card for payment?
A: You can not use credit cards of 5,000 yen or less.
Please pay in Japanese yen.
Q: Can I leave my luggage before / after my stay?
A: We can store your luggage within our hotel even before check-in and after check-out. Please tell us.
From Hakone Yumoto Station the hotel has the following services.
Q: How to book a reserved open-air bath and how much is it?
A: The reservation method for private charter open-air bath is a reservation at check-in on that day.
You can not make a reservation by telephone.
Kaguya is ¥ 3,000 for 2 minutes in 45 minutes
Goldfish · Meida 45 minutes for 2 people · 2,000 yen
Q: Are there restrictions on the response times for English and Chinese?
A: The staff we can deal with is from 8:30 AM to 21 PM.
When there is a question, I need your help within the time.
Q: Japanes Massage · Aroma Treatment Use / Charge
■ Massage (whole body)
40 minutes 4,500 yen
60 minutes 6,700 yen
■ Aroma Treatment (Body, Facial, etc.)
40 minutes 9,000 yen
60 minutes 11,800 yen
Q: Please tell me how to use the Japanese inn.
A: There is a pictured guide in the information in the room.
Q: Is it okay if I go to a meal in a yukata robe?
A: You can use all the yukata in the hall including the meal.
Q: Are there convenience stores nearby?
A: Lawson (1 minute on foot) · Seven Eleven (10 minutes on foot)